Refund Policy – EnoCart USA

At EnoCart USA, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help with a simple and transparent Refund & Return Policy.

1. Returns

• You may request a return within 30 days of receiving your order.

• To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.

• Certain items such as perishable goods, intimate products, or digital downloads may not be eligible for return.

2. Refunds

• Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.

• If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

• Shipping fees are non-refundable (unless the return is due to our error or a defective product).

3. Exchanges

• We only replace items if they are defective, damaged, or the wrong product was delivered.

• To request an exchange, please contact our support team with your order number and photos of the issue.

4. Non-Returnable Items

Some products cannot be returned, including:

• Gift cards

• Downloadable software/digital products

• Health & hygiene items (for safety reasons)

5. How to Start a Return

To initiate a return, please contact us at dropshepar@gmail.com with the following details:

• Order number

• Reason for return

• Photos (if applicable)

Our customer service team will guide you through the process.